Real Men Apparel FAQ

Ordering and Shipping

Q: How long does shipping take?
A: We offer one standard shipping option. Domestic orders typically take 3-7 business days, while orders from our international warehouses generally take 7 to 10 business days.
Q: Do you ship internationally?
A: We offer international shipping exclusively through the Amazon platform. Please check our Amazon storefront for a list of eligible countries.
Q: Can I change or cancel my order after it's been placed?
A: We process most orders very quickly, so changes or cancellations may not always be possible. For orders that ship from Amazon distribution, we are unable to make any changes once the order is placed. Please contact our customer service team as soon as possible with your order number, and we'll do our best to accommodate your request.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site. Please note: If your tracking shows the order was delivered to the address provided but you have not received it, we will offer store credit for the order value.

Q: How do I determine the right pouch size for me?
A: We offer various pouch sizes (A, B, C, D, E) to accommodate different body types. Please refer to our size guide on the product page for detailed measurements and recommendations.
Q: What materials are your underwear made from?
A: Our underwear is made from high-quality base fabrics of either Nylon or Modal. Both are blended with Spandex for stretch and comfort. While there are slight variations, such as our nylon mesh, each product page specifies the exact material composition.
Q: Do you offer different styles of underwear?
A: Yes, we offer various styles including boxer briefs, briefs, jockstraps, and thongs in different lengths and pouch sizes.
Q: Are your products true to size?
A: Our products are designed to fit true to size. However, if you're between sizes or unsure, we recommend sizing up for a more comfortable fit.

Q: What is your return/exchange policy?
A: We offer returns and exchanges within 90 days of purchase for unworn, unwashed items in their original packaging. Please visit our Returns page for full details and to initiate a return or exchange.
Q: How do I exchange an item for a different size?
A: To exchange an item, please initiate a return through our website and place a new order for the desired size. This ensures the fastest processing time.
Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.

Q: How can I check the status of my order?
A: You can check your order status by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Q: I forgot my password. How can I reset it?
A: Click on the "Forgot Password" link on the login page, and we'll send you instructions to reset your password to the email address associated with your account.
Q: Do you offer any discounts or promotions?
A: We regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay informed about our latest offers.

Q: How should I care for my Real Men Apparel products?
A: For best results, machine wash cold and tumble dry on low heat. Avoid using bleach or fabric softeners. Always check the care label for specific instructions.
Q: How long should your underwear last with proper care?
A: With proper care, our underwear should last for many months of regular wear. If you experience any quality issues, please contact our customer service team.

Q: Do you have a loyalty or rewards program?
A: Yes, we offer a loyalty program where you can earn points on purchases and redeem them for discounts on future orders. Sign up on our website to start earning.
Q: Are your products ethically manufactured?
A: We are committed to ethical manufacturing practices. All our products are made in facilities that adhere to strict labor and environmental standards.
Q: Do you offer gift wrapping or gift cards?
A: We do not offer gift wrapping at this time, but we do have digital gift cards available for purchase on our website.
Q: How can I contact customer service if I have additional questions?
A: You can reach our customer service team via email at hello@rmac.store, through our website's chat feature, or by calling our toll-free number during business hours.